Privacy Policy – Rose Hill Nursing Home

Last updated: December 2025

At Rose Hill Nursing Home, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website ross hill and our care services.

1. Who We Are

Rose Hill Nursing Home
9 Rose Hill
Dorking
Surrey
RH4 2EG
United Kingdom

Email: info@rosehillnursinghome.co.uk
Telephone: 01306 882622

We are the “data controller” of your personal information.

2. Information We Collect

We may collect and process the following types of information:

a) Information you provide to us

Name
Phone number
Email address
Postal address
Details submitted through enquiry/contact forms
Details regarding care requests or admissions

b) Information collected automatically

IP address
Browser type / device type
Pages visited and time spent
Cookies (see our Cookie Policy)

3. How We Use Your Information

We use your information to:

Respond to enquiries and care admission requests
Provide and manage nursing services
Communicate with you about our services
Improve our website and user experience
Meet regulatory and legal requirements

We do not sell your personal information.

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

Consent
Contract
Legitimate interest
Legal obligation

5. Sharing Your Information

We may share your information with:

Healthcare professionals involved in care
Service providers supporting our operations (e.g., IT providers)
Government or regulatory bodies when required by law

We do not share information for advertising purposes.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal information against loss, theft, and unauthorised access.

7. How Long We Keep Your Data

We retain personal information only for as long as necessary to provide services or meet legal obligations.

8. Your Data Protection Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where permitted)
Withdraw consent at any time
Object to certain types of processing

To exercise these rights, email us at
📧 info@rosehillnursinghome.co.uk

9. Cookies

Our website uses cookies to enhance user experience and support website functionality.
Please see our Cookie Policy for more details.

10. External Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with an updated “last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 info@rosehillnursinghome.co.uk
📞 01306 882622