Providing Suitable Elderly Care in Dorking, Surrey

"My Dad was in Rose Hill for 1 week, end of life care. He was very well looked after by the staff at Rose Hill. Also, the family was encouraged to visit at any time of the day. We are a big family and there were sometimes several visitors at once. We were made to feel very welcome and the staff were very approachable. We found the manager be very friendly and efficient. She did everything to make Dad's brief stay comfortable. A very big thank you to Dad's nurses and all the care staff. Our Dad was bedbound and so did not take part in the activities, our only reservation would be the lounge with the seating arranged around the edges. Maybe clustered seating would be more homely for residents."

Review from Daughter of Resident - 5 September 2019

"It was the best move for my mum when she came to Rose Hill. She has improved so much, very happy."

Review from Daughter of Resident - 4 September 2019

"I am very impressed with Rose Hill Nursing Home. It is a well run, professional, friendly organisation and I am delighted with the standard of care that my mother receives. I visit her often and am always made to feel welcome no matter what time of day I arrive. The staff are kind and friendly and I am always offered a cup of tea when I arrive. My mother is always clean and well dressed and after spending the past 13 months at Rose Hill, she looks better than she did when she arrived. She is 93 years old, has advanced dementia, is unable to walk and is doubly incontinent, and I do not believe she could receive better care anywhere than she receives at Rose Hill. If I ever need full time nursing care when I am 93, Rose Hill will be my first choice. The garden is beautiful and the setting in Dorking is convenient and ideal. I can highly recommend Rose Hill Nursing Home. Thank goodness for Rose Hill!"

Review from Daughter of Resident - 3 September 2019

"Rose Hill is a first-class home with excellent care provided for my mother. She has been a resident for a full year and enjoyed her time very much. The nursing care has always been of a very high standard, including a short period when she had to be taken to hospital. The food quality is always good too and in my mother's case, meals are provided at times which serve her particular needs. We are very fortunate to have such a warm and caring home conveniently located for regular visits."

Review from Son of Resident - 3 September 2019

"Mother was very well looked after, she was a very independent lady and looked after herself until 100 years old. Had a carer at home until 104, then after a spell in hospital came here at Rose Hill for 4 1/2 years, unhappy at times, wanting to come home, but accepted life here and became a great favourite with all the staff. Very happy memories for me and my family."

Review from Son of Resident - 3 September 2019

"When we had to make the decision to put Mum into care we found it difficult and stressful. We settled on Rose Hill after meeting the manager and staff, who we found to be very caring and professional. Mum struggles with life but is happy here."

Review from Son of Resident - 3 September 2019

"This is the second care home where my brother has been resident. The first refusing to readmit him after a spell in hospital, for which I am eternally grateful as the care at Rose Hill is 100%. We are welcomed at all times, the staff never change, and are the most caring and considerate people. The atmosphere is always upbeat and positive, you can always speak to the owners. A first-class home, an example for everyone."

Review from Brother of Resident - 3 September 2019

"The quality and nature of the professional care at Rose Hill is first class. Residents are treated with dignity and respect. The food is good and the staff are very friendly. The physical fabric has scope for improvement eg., the front door could be modernised and some carpets renewed where worn. This is secondary to the most important factor which is the care for each of the residents."

Review from Son of Resident - 25 April 2019

“Thank you all so much for giving so much care and compassion to our father over the last months – we are very grateful. You all do such an important job.”

July 2019

“I will always remember the great care you gave to Mum in her last few months – with thanks and appreciation.”

June 2019

“We would like to thank you and your staff for the care you gave my husband while he was with you and for making the family so welcome. I am sure he knew we were all with him to the very end.”

June 2019

“We always come away from visits to Rose Hill NH, thanking our lucky stars that my brother has ended up in such a happy and caring atmosphere. Thank you all.”

May 2019

“Thank you for keeping me updated. I am sure my brother is vey pleased to be back (from hospital) where he is comfortable and everything is familiar. A big thank you to all the team for all the care you take and for making us feel included. When we visited the hospital on Friday, I told them how much my brother's well-being had improved since he has been at Rose Hill.”

From the sister of a resident - March 2019

“We moved my mother , aged 95, into Rose Hill permanently, after two weeks' respite care. Since then, we have visited her regularly and always found Rose Hill a warm, friendly and very caring home. I have nothing but praise for the quality of care my mother now receives at this late stage in her life.”

From the son of a resident - January 2019

“I live nearby so I am able to visit my mother very often. She is always clean and neatly dressed and the staff are always thoroughly pleasant, caring and attentive. Mother has a lovely comfortable room and the home has a beautiful lounge and garden. She has her lunch and dinner in the dining room with the other residents and the food is always wholesome and perfectly adequate for her needs. I honestly do not think that my mother could receive better care than she is receiving currently at Rose Hill. I am thoroughly delighted with the service they provide and staff could not be more kind and helpful. I have no hesitation in recommending Rose Hill to others requiring similar care.”

From the daughter of a resident - October 2018

“To all the staff – thank you all, my husband loved it there and the staff were wonderful."

October 2018

“I have been really impressed with the quality of care that my mother has received at Rose Hill. She always looks well and happy when I visit her. She is very animated and thrilled when she talks about the various activities that have been done at the home. She especially loves the singing and music sessions. We are very happy that she is eating so well there. She has always been fussy about certain foods. I am impressed by the hard work carried out by staff who work so patiently with so much care, so consistently. I can't recommend it highly enough.”

From the daughter of a resident - 4 October 2018

“You all showed my Mum so much genuine kindness, love and dignity – words cannot express how grateful we are. The end of Mum's life at Rose Hill was so peaceful and comfortable – thanks to every member of the 'special' staff there. Memories of Mum's final months at Rose Hill are of great comfort to us.“

From the daughter of a resident - August 2018

“Words cannot express how much we appreciate your wonderful care of Dad. Even though he was only in Rose Hill for a matter of days, all the staff we came into contact with seemed to know and understand him. A very special thank you to the nurse who was on night duty with Dad at the end, you were a special comfort to us and to him.”

From the daughter of a resident - June 2018